Frequently Asked Questions
We will make every attempt to deliver your order on the next scheduled delivery day according the permitted times at each facility. Some facilities may allow multiple delivery days during a time period while others may only allow a delivery once a week. It is up to the discretion of the facility to split up delivery days if deemed necessary based on the volume of orders and/or the size of the facility.
Example: Delivery day at the facility are held each Wednesday of the week. If an order is placed after a scheduled order fulfillment time, the item(s) purchased will be delivered on the next scheduled delivery day. In this case, the following Wednesday.
- If a recipient is placed on a discipline restriction, the item(s) purchased will be held for delivery until the discipline restriction has been removed.*
- If a recipient is placed on a medical restriction, item(s) purchased must be picked up at the commissary by the person who placed the order. We are not permitted to deliver some items to recipients who are on medical restriction.*
Recipient No Longer At The Facility
- If an order has been purchased and the recipient is no longer residing in the facility, the order will be discarded. No refunds will be issued.*
* We will attempt to make a delivery to an inmate three times, if for any reason during those three attempts an inmate is not able to receive a delivery, including but not limited to any restriction, the order will be discarded. No refunds will be issued.
Restrictions vary from facility to facility based on their regulations. In most instances a facility will only allow one item from any given category per inmate regardless of the number of orders.
For example, the parent(s) of an inmate orders item(s) for an inmate and has a friend order additional items(s). The restriction at the facility would dictate they they can only receive one order. In this case, the inmate would not receive both orders. One order will be fulfilled in the current delivery week and the additional order would be held, to be delivered the following week.
We will attempt to make a delivery to an inmate three times, if for any reason during those three attempts an inmate is not able to receive a delivery, including but not limited to any restriction, the order will be discarded. No refunds will be issued.
You will need to call or visit the website of the company that issues your prepaid credit card to register a billing address for online shopping purposes. outsideInside.com always validates a billing address upon checkout and will not let you proceed without a valid address attached to your payment.
A Card Verification Value, or CVV, is a number that provides extra security to credit and debit card holders, in case an unauthorized person gets a hold of your account number. CVVs are one way to make sure someone has the actual card in his or her possession.
The location of the CVV and number of digits varies depending on card type. For Visa, MasterCard and Discover branded credit and debit cards, the CVV is three digit number following the account number on the back side of the card.
We promise to protect your personal information at all times. Any page at outsideinside.com that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.
Occasionally, we may send you free stuff via email such as information on specials, promotions and coupons. We also ask for your e-mail address because from time to time we may need to contact you regarding information you have requested.
Please use the following link below to get support for Outside Inside.
Get Outside Inside Support