Frequently Asked Questions
We will make every attempt to deliver your order on the next scheduled delivery day according the permitted times at each facility. Some facilities may allow multiple delivery days during a time period while others may only allow a delivery once a week. It is up to the discretion of the facility to split up delivery days if deemed necessary based on the volume of orders and/or the size of the facility.
Example: Delivery day at the facility are held each Wednesday of the week. If an order is placed after a scheduled order fulfillment time, the item(s) purchased will be delivered on the next scheduled delivery day. In this case, the following Wednesday.
- If a recipient is placed on a discipline restriction, the item(s) purchased will be held for delivery until the discipline restriction has been removed.*
- If a recipient is placed on a medical restriction, item(s) purchased must be picked up at the commissary by the person who placed the order. We are not permitted to deliver some items to recipients who are on medical restriction.*
Recipient No Longer At The Facility
- If an order has been purchased and the recipient is no longer residing in the facility, the order will be discarded. No refunds will be issued.*
* We will attempt to make a delivery to an inmate three times, if for any reason during those three attempts an inmate is not able to receive a delivery, including but not limited to any restriction, the order will be discarded. No refunds will be issued.
Restrictions vary from facility to facility based on their regulations. In most instances a facility will only allow one item from any given category per inmate regardless of the number of orders.
For example, the parent(s) of an inmate orders item(s) for an inmate and has a friend order additional items(s). The restriction at the facility would dictate they they can only receive one order. In this case, the inmate would not receive both orders. One order will be fulfilled in the current delivery week and the additional order would be held, to be delivered the following week.
We will attempt to make a delivery to an inmate three times, if for any reason during those three attempts an inmate is not able to receive a delivery, including but not limited to any restriction, the order will be discarded. No refunds will be issued.
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